Update thread

curl --request PATCH \
  --url https://productlane.com/api/v2/threads/{id} \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "text": "<string>",
  "title": "<string>",
  "assignee_id": "<string>",
  "contact_id": "<string>",
  "company_id": "<string>",
  "tag_ids": [
    "<string>"
  ],
  "project_id": "<string>",
  "snoozed_until": "2023-11-07T05:31:56Z",
  "closed_loop": true,
  "ai_draft_html": "<string>",
  "ai_draft_sources": "<array>",
  "clear_ai_draft_error": true,
  "notify": {
    "slack": true,
    "email": true
  }
}
'

import requests

url = "https://productlane.com/api/v2/threads/{id}"

payload = {
    "text": "<string>",
    "title": "<string>",
    "assignee_id": "<string>",
    "contact_id": "<string>",
    "company_id": "<string>",
    "tag_ids": ["<string>"],
    "project_id": "<string>",
    "snoozed_until": "2023-11-07T05:31:56Z",
    "closed_loop": True,
    "ai_draft_html": "<string>",
    "ai_draft_sources": "<array>",
    "clear_ai_draft_error": True,
    "notify": {
        "slack": True,
        "email": True
    }
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.patch(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'PATCH',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    text: '<string>',
    title: '<string>',
    assignee_id: '<string>',
    contact_id: '<string>',
    company_id: '<string>',
    tag_ids: ['<string>'],
    project_id: '<string>',
    snoozed_until: '2023-11-07T05:31:56Z',
    closed_loop: true,
    ai_draft_html: '<string>',
    ai_draft_sources: '<array>',
    clear_ai_draft_error: true,
    notify: {slack: true, email: true}
  })
};

fetch('https://productlane.com/api/v2/threads/{id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://productlane.com/api/v2/threads/{id}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PATCH",
  CURLOPT_POSTFIELDS => json_encode([
    'text' => '<string>',
    'title' => '<string>',
    'assignee_id' => '<string>',
    'contact_id' => '<string>',
    'company_id' => '<string>',
    'tag_ids' => [
        '<string>'
    ],
    'project_id' => '<string>',
    'snoozed_until' => '2023-11-07T05:31:56Z',
    'closed_loop' => true,
    'ai_draft_html' => '<string>',
    'ai_draft_sources' => '<array>',
    'clear_ai_draft_error' => true,
    'notify' => [
        'slack' => true,
        'email' => true
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://productlane.com/api/v2/threads/{id}"

	payload := strings.NewReader("{\n  \"text\": \"<string>\",\n  \"title\": \"<string>\",\n  \"assignee_id\": \"<string>\",\n  \"contact_id\": \"<string>\",\n  \"company_id\": \"<string>\",\n  \"tag_ids\": [\n    \"<string>\"\n  ],\n  \"project_id\": \"<string>\",\n  \"snoozed_until\": \"2023-11-07T05:31:56Z\",\n  \"closed_loop\": true,\n  \"ai_draft_html\": \"<string>\",\n  \"ai_draft_sources\": \"<array>\",\n  \"clear_ai_draft_error\": true,\n  \"notify\": {\n    \"slack\": true,\n    \"email\": true\n  }\n}")

	req, _ := http.NewRequest("PATCH", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.patch("https://productlane.com/api/v2/threads/{id}")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"text\": \"<string>\",\n  \"title\": \"<string>\",\n  \"assignee_id\": \"<string>\",\n  \"contact_id\": \"<string>\",\n  \"company_id\": \"<string>\",\n  \"tag_ids\": [\n    \"<string>\"\n  ],\n  \"project_id\": \"<string>\",\n  \"snoozed_until\": \"2023-11-07T05:31:56Z\",\n  \"closed_loop\": true,\n  \"ai_draft_html\": \"<string>\",\n  \"ai_draft_sources\": \"<array>\",\n  \"clear_ai_draft_error\": true,\n  \"notify\": {\n    \"slack\": true,\n    \"email\": true\n  }\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://productlane.com/api/v2/threads/{id}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Patch.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"text\": \"<string>\",\n  \"title\": \"<string>\",\n  \"assignee_id\": \"<string>\",\n  \"contact_id\": \"<string>\",\n  \"company_id\": \"<string>\",\n  \"tag_ids\": [\n    \"<string>\"\n  ],\n  \"project_id\": \"<string>\",\n  \"snoozed_until\": \"2023-11-07T05:31:56Z\",\n  \"closed_loop\": true,\n  \"ai_draft_html\": \"<string>\",\n  \"ai_draft_sources\": \"<array>\",\n  \"clear_ai_draft_error\": true,\n  \"notify\": {\n    \"slack\": true,\n    \"email\": true\n  }\n}"

response = http.request(request)
puts response.read_body

{
  "id": "<string>",
  "created_at": "<string>",
  "updated_at": "<string>",
  "title": "<string>",
  "text": "<string>",
  "origin": "<string>",
  "snoozed_until": "<string>",
  "last_inbound_message_at": "<string>",
  "last_outbound_message_at": "<string>",
  "last_state_change_at": "<string>",
  "is_read": true,
  "contact": {
    "id": "<string>",
    "email": "<string>",
    "name": "<string>",
    "image_url": "<string>",
    "company_id": "<string>",
    "is_subscribed": true,
    "external_ids": {
      "intercom": "<string>",
      "front": "<string>",
      "zendesk": "<string>",
      "hubspot": "<string>",
      "plain": "<string>",
      "productboard": "<string>",
      "slack_channel": "<string>"
    },
    "created_at": "<string>",
    "updated_at": "<string>"
  },
  "company": {
    "id": "<string>",
    "name": "<string>",
    "logo_url": "<string>",
    "domains": [
      "<string>"
    ],
    "size": 123,
    "revenue": 123,
    "status_id": "<string>",
    "status_name": "<string>",
    "tier_id": "<string>",
    "tier_name": "<string>",
    "owner": {
      "id": "<string>",
      "name": "<string>",
      "avatar_url": "<string>"
    },
    "external_ids": [
      "<string>"
    ],
    "created_at": "<string>",
    "updated_at": "<string>"
  },
  "assignee": {
    "id": "<string>",
    "name": "<string>",
    "email": "<string>",
    "image_url": "<string>"
  },
  "reporter": {
    "id": "<string>",
    "name": "<string>",
    "email": "<string>",
    "image_url": "<string>"
  },
  "tags": [
    {
      "id": "<string>",
      "name": "<string>",
      "color": "<string>",
      "icon": "<string>",
      "tag_group_id": "<string>",
      "created_at": "<string>",
      "updated_at": "<string>"
    }
  ],
  "customer_needs": [
    {
      "id": "<string>",
      "thread_id": "<string>",
      "project_id": "<string>",
      "issue_id": "<string>",
      "priority": 123,
      "created_at": "<string>",
      "updated_at": "<string>"
    }
  ],
  "external_ids": {
    "intercom": "<string>",
    "front": "<string>",
    "zendesk": "<string>",
    "hubspot": "<string>",
    "plain": "<string>",
    "productboard": "<string>",
    "slack_channel": "<string>"
  },
  "ai_draft_html": "<string>",
  "ai_draft_sources": "<array>",
  "ai_draft_generated_at": "<string>",
  "ai_draft_started_at": "<string>",
  "ai_draft_error_at": "<string>"
}

{
  "message": "<string>",
  "code": "<string>",
  "issues": [
    {
      "message": "<string>"
    }
  ]
}

PATCH

threads

{id}

Update thread

curl --request PATCH \
  --url https://productlane.com/api/v2/threads/{id} \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "text": "<string>",
  "title": "<string>",
  "assignee_id": "<string>",
  "contact_id": "<string>",
  "company_id": "<string>",
  "tag_ids": [
    "<string>"
  ],
  "project_id": "<string>",
  "snoozed_until": "2023-11-07T05:31:56Z",
  "closed_loop": true,
  "ai_draft_html": "<string>",
  "ai_draft_sources": "<array>",
  "clear_ai_draft_error": true,
  "notify": {
    "slack": true,
    "email": true
  }
}
'

import requests

url = "https://productlane.com/api/v2/threads/{id}"

payload = {
    "text": "<string>",
    "title": "<string>",
    "assignee_id": "<string>",
    "contact_id": "<string>",
    "company_id": "<string>",
    "tag_ids": ["<string>"],
    "project_id": "<string>",
    "snoozed_until": "2023-11-07T05:31:56Z",
    "closed_loop": True,
    "ai_draft_html": "<string>",
    "ai_draft_sources": "<array>",
    "clear_ai_draft_error": True,
    "notify": {
        "slack": True,
        "email": True
    }
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.patch(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'PATCH',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    text: '<string>',
    title: '<string>',
    assignee_id: '<string>',
    contact_id: '<string>',
    company_id: '<string>',
    tag_ids: ['<string>'],
    project_id: '<string>',
    snoozed_until: '2023-11-07T05:31:56Z',
    closed_loop: true,
    ai_draft_html: '<string>',
    ai_draft_sources: '<array>',
    clear_ai_draft_error: true,
    notify: {slack: true, email: true}
  })
};

fetch('https://productlane.com/api/v2/threads/{id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://productlane.com/api/v2/threads/{id}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PATCH",
  CURLOPT_POSTFIELDS => json_encode([
    'text' => '<string>',
    'title' => '<string>',
    'assignee_id' => '<string>',
    'contact_id' => '<string>',
    'company_id' => '<string>',
    'tag_ids' => [
        '<string>'
    ],
    'project_id' => '<string>',
    'snoozed_until' => '2023-11-07T05:31:56Z',
    'closed_loop' => true,
    'ai_draft_html' => '<string>',
    'ai_draft_sources' => '<array>',
    'clear_ai_draft_error' => true,
    'notify' => [
        'slack' => true,
        'email' => true
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://productlane.com/api/v2/threads/{id}"

	payload := strings.NewReader("{\n  \"text\": \"<string>\",\n  \"title\": \"<string>\",\n  \"assignee_id\": \"<string>\",\n  \"contact_id\": \"<string>\",\n  \"company_id\": \"<string>\",\n  \"tag_ids\": [\n    \"<string>\"\n  ],\n  \"project_id\": \"<string>\",\n  \"snoozed_until\": \"2023-11-07T05:31:56Z\",\n  \"closed_loop\": true,\n  \"ai_draft_html\": \"<string>\",\n  \"ai_draft_sources\": \"<array>\",\n  \"clear_ai_draft_error\": true,\n  \"notify\": {\n    \"slack\": true,\n    \"email\": true\n  }\n}")

	req, _ := http.NewRequest("PATCH", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.patch("https://productlane.com/api/v2/threads/{id}")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"text\": \"<string>\",\n  \"title\": \"<string>\",\n  \"assignee_id\": \"<string>\",\n  \"contact_id\": \"<string>\",\n  \"company_id\": \"<string>\",\n  \"tag_ids\": [\n    \"<string>\"\n  ],\n  \"project_id\": \"<string>\",\n  \"snoozed_until\": \"2023-11-07T05:31:56Z\",\n  \"closed_loop\": true,\n  \"ai_draft_html\": \"<string>\",\n  \"ai_draft_sources\": \"<array>\",\n  \"clear_ai_draft_error\": true,\n  \"notify\": {\n    \"slack\": true,\n    \"email\": true\n  }\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://productlane.com/api/v2/threads/{id}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Patch.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"text\": \"<string>\",\n  \"title\": \"<string>\",\n  \"assignee_id\": \"<string>\",\n  \"contact_id\": \"<string>\",\n  \"company_id\": \"<string>\",\n  \"tag_ids\": [\n    \"<string>\"\n  ],\n  \"project_id\": \"<string>\",\n  \"snoozed_until\": \"2023-11-07T05:31:56Z\",\n  \"closed_loop\": true,\n  \"ai_draft_html\": \"<string>\",\n  \"ai_draft_sources\": \"<array>\",\n  \"clear_ai_draft_error\": true,\n  \"notify\": {\n    \"slack\": true,\n    \"email\": true\n  }\n}"

response = http.request(request)
puts response.read_body

{
  "id": "<string>",
  "created_at": "<string>",
  "updated_at": "<string>",
  "title": "<string>",
  "text": "<string>",
  "origin": "<string>",
  "snoozed_until": "<string>",
  "last_inbound_message_at": "<string>",
  "last_outbound_message_at": "<string>",
  "last_state_change_at": "<string>",
  "is_read": true,
  "contact": {
    "id": "<string>",
    "email": "<string>",
    "name": "<string>",
    "image_url": "<string>",
    "company_id": "<string>",
    "is_subscribed": true,
    "external_ids": {
      "intercom": "<string>",
      "front": "<string>",
      "zendesk": "<string>",
      "hubspot": "<string>",
      "plain": "<string>",
      "productboard": "<string>",
      "slack_channel": "<string>"
    },
    "created_at": "<string>",
    "updated_at": "<string>"
  },
  "company": {
    "id": "<string>",
    "name": "<string>",
    "logo_url": "<string>",
    "domains": [
      "<string>"
    ],
    "size": 123,
    "revenue": 123,
    "status_id": "<string>",
    "status_name": "<string>",
    "tier_id": "<string>",
    "tier_name": "<string>",
    "owner": {
      "id": "<string>",
      "name": "<string>",
      "avatar_url": "<string>"
    },
    "external_ids": [
      "<string>"
    ],
    "created_at": "<string>",
    "updated_at": "<string>"
  },
  "assignee": {
    "id": "<string>",
    "name": "<string>",
    "email": "<string>",
    "image_url": "<string>"
  },
  "reporter": {
    "id": "<string>",
    "name": "<string>",
    "email": "<string>",
    "image_url": "<string>"
  },
  "tags": [
    {
      "id": "<string>",
      "name": "<string>",
      "color": "<string>",
      "icon": "<string>",
      "tag_group_id": "<string>",
      "created_at": "<string>",
      "updated_at": "<string>"
    }
  ],
  "customer_needs": [
    {
      "id": "<string>",
      "thread_id": "<string>",
      "project_id": "<string>",
      "issue_id": "<string>",
      "priority": 123,
      "created_at": "<string>",
      "updated_at": "<string>"
    }
  ],
  "external_ids": {
    "intercom": "<string>",
    "front": "<string>",
    "zendesk": "<string>",
    "hubspot": "<string>",
    "plain": "<string>",
    "productboard": "<string>",
    "slack_channel": "<string>"
  },
  "ai_draft_html": "<string>",
  "ai_draft_sources": "<array>",
  "ai_draft_generated_at": "<string>",
  "ai_draft_started_at": "<string>",
  "ai_draft_error_at": "<string>"
}

{
  "message": "<string>",
  "code": "<string>",
  "issues": [
    {
      "message": "<string>"
    }
  ]
}

Authorizations

Authorization

string

header

required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

string

required

Body

application/json

text

string

Minimum string length: 1

title

string | null

Maximum string length: 512

pain_level

enum<string>

Available options:

UNKNOWN,

LOW,

MEDIUM,

HIGH

assignee_id

string | null

Workspace user id. Pass null to unassign.

contact_id

string

company_id

string | null

Pass null to detach. Also propagates onto the thread's contact.

tag_ids

string[]

Replaces the thread's full tag set.

project_id

string | null

status

enum<string>

When snoozed, snoozed_until is required.

Available options:

open,

snoozed,

done

snoozed_until

string<date-time>

closed_loop

boolean

With status=done, marks the thread as fully closed.

ai_draft_html

string | null

HTML body prefilled into the composer for the next outbound reply. Setting this stamps ai_draft_generated_at and clears ai_draft_started_at + ai_draft_error_at. Pass null (or an empty string) to clear the draft.

ai_draft_sources

array | null

Sources the AI consulted while generating the draft. Surfaces in the composer's "Drafted by AI" tooltip. Shape: { type, title, identifier?, url? }[]. Pass null to clear.

clear_ai_draft_error

boolean

When true, clears ai_draft_error_at. Use this to dismiss a stuck error pill in the composer without writing a new draft.

notify

object

Side-channel notifications to fire alongside the write (Slack and/or email).

Show child attributes

Response

Successful response

string

required

created_at

string

required

updated_at

string

required

title

string | null

required

text

string

required

pain_level

enum<string>

required

Available options:

UNKNOWN,

LOW,

MEDIUM,

HIGH

origin

string

required

status

enum<string>

required

Available options:

open,

snoozed,

done

tab

enum<string>

required

Available options:

open,

new,

needs-response,

my,

snoozed,

done

snoozed_until

string | null

required

last_inbound_message_at

string | null

required

last_outbound_message_at

string | null

required

last_state_change_at

string | null

required

is_read

boolean

required

contact

object | null

required

Show child attributes

company

object | null

required

Show child attributes

assignee

object | null

required

Show child attributes

reporter

object | null

required

Show child attributes

API Documentation

Endpoints

Update thread

Authorizations

Path Parameters

Body

Response