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GET
/
threads
List threads
curl --request GET \
  --url https://productlane.com/api/v2/threads \
  --header 'Authorization: Bearer <token>'
{
  "data": [
    {
      "id": "<string>",
      "created_at": "<string>",
      "updated_at": "<string>",
      "title": "<string>",
      "text": "<string>",
      "origin": "<string>",
      "snoozed_until": "<string>",
      "last_inbound_message_at": "<string>",
      "last_outbound_message_at": "<string>",
      "last_state_change_at": "<string>",
      "is_read": true,
      "contact": {
        "id": "<string>",
        "email": "<string>",
        "name": "<string>",
        "image_url": "<string>",
        "company_id": "<string>",
        "is_subscribed": true,
        "external_ids": {
          "intercom": "<string>",
          "front": "<string>",
          "zendesk": "<string>",
          "hubspot": "<string>",
          "plain": "<string>",
          "productboard": "<string>",
          "slack_channel": "<string>"
        },
        "created_at": "<string>",
        "updated_at": "<string>"
      },
      "company": {
        "id": "<string>",
        "name": "<string>",
        "logo_url": "<string>",
        "domains": [
          "<string>"
        ],
        "size": 123,
        "revenue": 123,
        "status_id": "<string>",
        "status_name": "<string>",
        "tier_id": "<string>",
        "tier_name": "<string>",
        "owner": {
          "id": "<string>",
          "name": "<string>",
          "avatar_url": "<string>"
        },
        "external_ids": [
          "<string>"
        ],
        "created_at": "<string>",
        "updated_at": "<string>"
      },
      "assignee": {
        "id": "<string>",
        "name": "<string>",
        "email": "<string>",
        "image_url": "<string>"
      },
      "reporter": {
        "id": "<string>",
        "name": "<string>",
        "email": "<string>",
        "image_url": "<string>"
      },
      "tags": [
        {
          "id": "<string>",
          "name": "<string>",
          "color": "<string>",
          "icon": "<string>",
          "tag_group_id": "<string>",
          "created_at": "<string>",
          "updated_at": "<string>"
        }
      ],
      "customer_needs": [
        {
          "id": "<string>",
          "thread_id": "<string>",
          "project_id": "<string>",
          "issue_id": "<string>",
          "priority": 123,
          "created_at": "<string>",
          "updated_at": "<string>"
        }
      ],
      "external_ids": {
        "intercom": "<string>",
        "front": "<string>",
        "zendesk": "<string>",
        "hubspot": "<string>",
        "plain": "<string>",
        "productboard": "<string>",
        "slack_channel": "<string>"
      },
      "ai_draft_html": "<string>",
      "ai_draft_sources": "<array>",
      "ai_draft_generated_at": "<string>",
      "ai_draft_started_at": "<string>",
      "ai_draft_error_at": "<string>"
    }
  ],
  "page": {
    "cursor": "<string>",
    "has_more": true,
    "limit": 123
  }
}

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Query Parameters

​
limit
integer
Required range: 1 <= x <= 200
​
cursor
string
​
status
enum<string>
Available options:
open,
snoozed,
done
​
tab
enum<string>

Inbox tab. my and needs-response require an API key with an associated user.

Available options:
open,
new,
needs-response,
my,
snoozed,
done
​
assignee_id
string
​
contact_id
string
​
company_id
string
​
tag_id
string

Comma-separated tag ids; matches threads with at least one.

​
pain_level
enum<string>
Available options:
UNKNOWN,
LOW,
MEDIUM,
HIGH
​
origin
enum<string>
Available options:
in_app,
portal,
support_portal,
email,
slack,
slack_connect,
intercom,
intercom_attachment,
zendesk,
zendesk_attachment,
front_attachment,
zapier,
hubspot,
plain,
productboard,
api,
live_chat
​
issue_id
string
​
project_id
string
​
created_after
string<date-time>
​
created_before
string<date-time>
​
updated_after
string<date-time>
​
updated_before
string<date-time>

Response

Successful response

​
data
object[]
required
​
page
object
required