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GET
Get thread

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

id
string
required

Query Parameters

expand
string

Comma-separated list of related resources to inline on the response. Allowed values: messages (inlines the conversation), comments (inlines internal comments). Pass either one alone or both separated by a comma, e.g. messages,comments. Unknown values are ignored.

Response

Successful response

id
string
required
created_at
string
required
updated_at
string
required
title
string | null
required
text
string
required
pain_level
enum<string>
required
Available options:
UNKNOWN,
LOW,
MEDIUM,
HIGH
origin
string
required
status
enum<string>
required
Available options:
open,
snoozed,
done
tab
enum<string>
required
Available options:
open,
new,
needs-response,
my,
snoozed,
done
snoozed_until
string | null
required
last_inbound_message_at
string | null
required
last_outbound_message_at
string | null
required
last_state_change_at
string | null
required
is_read
boolean
required
contact
object | null
required
company
object | null
required
assignee
object | null
required
reporter
object | null
required
tags
object[]
required
customer_needs
object[]
required
external_ids
object
required
ai_draft_html
string | null
required
ai_draft_sources
array | null
required
ai_draft_generated_at
string | null
required
ai_draft_started_at
string | null
required
ai_draft_error_at
string | null
required
messages
object[]
comments
object[]