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GET
/
threads
/
{thread_id}
/
messages
List thread messages
curl --request GET \
  --url https://productlane.com/api/v2/threads/{thread_id}/messages \
  --header 'Authorization: Bearer <token>'
{
  "data": [
    {
      "id": "<string>",
      "created_at": "<string>",
      "subject": "<string>",
      "to": "<array>",
      "cc": "<array>",
      "bcc": "<array>",
      "text": "<string>",
      "html": "<string>",
      "attachments": "<array>",
      "thread_id": "<string>",
      "user_id": "<string>",
      "from": "<unknown>"
    }
  ],
  "page": {
    "cursor": "<string>",
    "has_more": true,
    "limit": 123
  }
}

Documentation Index

Fetch the complete documentation index at: https://productlane.mintlify.dev/docs/llms.txt

Use this file to discover all available pages before exploring further.

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

​
thread_id
string
required

Query Parameters

​
limit
integer
Required range: 1 <= x <= 200
​
cursor
string
​
order
enum<string>

Sort by created_at. asc returns oldest first (default, matches the conversation timeline); desc returns newest first.

Available options:
asc,
desc
​
type
enum<string>

Filter to a single channel. email for email replies, slack for Slack and Slack Connect, chat for Microsoft Teams (and any future chat platforms), live_chat for in-app live chat sessions, feedback for the synthesized initial message that the thread was opened with.

Available options:
email,
slack,
chat,
live_chat,
feedback
​
direction
enum<string>

Filter by message direction. inbound is from the contact, outbound is from your workspace. For live chat, inbound maps to USER messages and outbound to AGENT.

Available options:
inbound,
outbound
​
user_id
string

Workspace user id. Filters to outbound messages sent by this user. Live chat messages have no user attribution and are excluded when this is set.

​
q
string

Case-insensitive substring search across the message body. Searches email subject and text, slack/chat/live-chat text.

Minimum string length: 1
​
created_after
string<date-time>
​
created_before
string<date-time>
​
updated_after
string<date-time>
​
updated_before
string<date-time>

Response

Successful response

​
data
object[]
required
​
page
object
required