Skip to main content
POST
/
threads
Create thread
curl --request POST \
  --url https://productlane.com/api/v2/threads \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "text": "<string>",
  "contact_email": "jsmith@example.com",
  "title": "<string>",
  "contact_name": "<string>",
  "assignee_id": "<string>",
  "company_id": "<string>",
  "project_id": "<string>",
  "issue_id": "<string>",
  "created_at": "2023-11-07T05:31:56Z",
  "updated_at": "2023-11-07T05:31:56Z",
  "notify": {
    "slack": true,
    "email": true
  }
}
'
{
  "id": "<string>",
  "created_at": "<string>",
  "updated_at": "<string>",
  "title": "<string>",
  "text": "<string>",
  "origin": "<string>",
  "snoozed_until": "<string>",
  "last_inbound_message_at": "<string>",
  "last_outbound_message_at": "<string>",
  "last_state_change_at": "<string>",
  "is_read": true,
  "contact": {
    "id": "<string>",
    "email": "<string>",
    "name": "<string>",
    "image_url": "<string>",
    "company_id": "<string>",
    "is_subscribed": true,
    "external_ids": {
      "intercom": "<string>",
      "front": "<string>",
      "zendesk": "<string>",
      "hubspot": "<string>",
      "plain": "<string>",
      "productboard": "<string>",
      "slack_channel": "<string>"
    },
    "created_at": "<string>",
    "updated_at": "<string>"
  },
  "company": {
    "id": "<string>",
    "name": "<string>",
    "logo_url": "<string>",
    "domains": [
      "<string>"
    ],
    "size": 123,
    "revenue": 123,
    "status_id": "<string>",
    "status_name": "<string>",
    "tier_id": "<string>",
    "tier_name": "<string>",
    "owner": {
      "id": "<string>",
      "name": "<string>",
      "avatar_url": "<string>"
    },
    "external_ids": {
      "intercom": "<string>",
      "front": "<string>",
      "zendesk": "<string>",
      "hubspot": "<string>",
      "plain": "<string>",
      "productboard": "<string>",
      "slack_channel": "<string>"
    },
    "created_at": "<string>",
    "updated_at": "<string>"
  },
  "assignee": {
    "id": "<string>",
    "name": "<string>",
    "email": "<string>",
    "image_url": "<string>"
  },
  "reporter": {
    "id": "<string>",
    "name": "<string>",
    "email": "<string>",
    "image_url": "<string>"
  },
  "tags": [
    {
      "id": "<string>",
      "name": "<string>",
      "color": "<string>",
      "icon": "<string>",
      "tag_group_id": "<string>",
      "created_at": "<string>",
      "updated_at": "<string>"
    }
  ],
  "customer_needs": [
    {
      "id": "<string>",
      "thread_id": "<string>",
      "project_id": "<string>",
      "issue_id": "<string>",
      "priority": 123,
      "created_at": "<string>",
      "updated_at": "<string>"
    }
  ],
  "external_ids": {
    "intercom": "<string>",
    "front": "<string>",
    "zendesk": "<string>",
    "hubspot": "<string>",
    "plain": "<string>",
    "productboard": "<string>",
    "slack_channel": "<string>"
  },
  "ai_draft_html": "<string>",
  "ai_draft_sources": "<array>",
  "ai_draft_generated_at": "<string>",
  "ai_draft_started_at": "<string>",
  "ai_draft_error_at": "<string>"
}

Documentation Index

Fetch the complete documentation index at: https://productlane.mintlify.dev/docs/llms.txt

Use this file to discover all available pages before exploring further.

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Body

application/json
​
text
string
required

Thread body (HTML).

Minimum string length: 1
​
pain_level
enum<string>
required
Available options:
UNKNOWN,
LOW,
MEDIUM,
HIGH
​
contact_email
string<email>
required

Email of the contact. The contact is upserted by email within the workspace.

​
title
string
Maximum string length: 512
​
status
enum<string>

Initial status. Defaults to open.

Available options:
open,
snoozed,
done
​
origin
enum<string>

Defaults to api.

Available options:
in_app,
portal,
support_portal,
email,
slack,
slack_connect,
intercom,
intercom_attachment,
zendesk,
zendesk_attachment,
front_attachment,
zapier,
hubspot,
plain,
productboard,
api,
live_chat
​
contact_name
string

Applied only when the contact is newly created.

​
assignee_id
string

Workspace user id (not a Linear user id).

​
company_id
string
​
project_id
string
​
issue_id
string
​
created_at
string<date-time>
​
updated_at
string<date-time>
​
notify
object

Side-channel notifications to fire alongside the write (Slack and/or email).

Response

Successful response

​
id
string
required
​
created_at
string
required
​
updated_at
string
required
​
title
string | null
required
​
text
string
required
​
pain_level
enum<string>
required
Available options:
UNKNOWN,
LOW,
MEDIUM,
HIGH
​
origin
string
required
​
status
enum<string>
required
Available options:
open,
snoozed,
done
​
tab
enum<string>
required
Available options:
open,
new,
needs-response,
my,
snoozed,
done
​
snoozed_until
string | null
required
​
last_inbound_message_at
string | null
required
​
last_outbound_message_at
string | null
required
​
last_state_change_at
string | null
required
​
is_read
boolean
required
​
contact
object
required
​
company
object
required
​
assignee
object
required
​
reporter
object
required
​
tags
object[]
required
​
customer_needs
object[]
required
​
external_ids
object
required
​
ai_draft_html
string | null
required
​
ai_draft_sources
array | null
required
​
ai_draft_generated_at
string | null
required
​
ai_draft_started_at
string | null
required
​
ai_draft_error_at
string | null
required