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POST
/
insights
Create thread
curl --request POST \
  --url https://productlane.com/api/v1/insights \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "text": "<string>",
  "painLevel": "UNKNOWN",
  "contactEmail": "jsmith@example.com",
  "title": "<string>",
  "origin": "API",
  "contactName": "<string>",
  "projectId": "<string>",
  "notify": {
    "slack": true,
    "email": true
  }
}
'
{
  "id": "<string>",
  "text": "<string>",
  "title": "<string>",
  "painLevel": "<string>",
  "origin": "<string>",
  "contactEmail": "<string>",
  "contactName": "<string>",
  "projectId": "<string>",
  "state": "<string>",
  "createdAt": "2023-11-07T05:31:56Z",
  "updatedAt": "2023-11-07T05:31:56Z",
  "workspaceId": "<string>"
}

​
Create Thread

Create a new thread (note) for your workspace. The text can be HTML formatted for things like line breaks, lists, formatting and headings.

​
Request Body

​
text
string
required
Thread content (minimum 1 character). Can be HTML formatted for line breaks, lists, formatting and headings.
​
painLevel
string
required
Pain level associated with this thread
​
contactEmail
string
required
Email address of the contact who provided this thread
​
title
string
Optional title for the thread
​
origin
string
Source of the thread
​
contactName
string
Name of the contact who provided this thread
​
projectId
string
ID of the project this thread is related to
​
notify
object
Notification preferences
​
notify.slack
boolean
Whether to send Slack notification
​
notify.email
boolean
Whether to send email notification

​
Response

​
id
string
Unique identifier for the created thread
​
text
string
Thread content
​
title
string
Thread title
​
painLevel
string
Pain level of the thread
​
origin
string
Source of the thread
​
contactEmail
string
Email of the contact who provided the thread
​
contactName
string
Name of the contact who provided the thread
​
projectId
string
ID of the related project
​
state
string
Current state of the thread (NEW, PROCESSED, COMPLETED, SNOOZED, UNSNOOZED)
​
createdAt
string
Timestamp when the thread was created
​
updatedAt
string
Timestamp when the thread was last updated
​
workspaceId
string
ID of the workspace this thread belongs to

​
Example Request

{
  "text": "The current dashboard is too cluttered and hard to navigate. Users are struggling to find the most important metrics.",
  "painLevel": "HIGH",
  "contactEmail": "john@acme.com",
  "title": "Dashboard Navigation Issues",
  "origin": "API",
  "contactName": "John Doe",
  "projectId": "proj_123",
  "notify": {
    "slack": true,
    "email": false
  }
}

​
Example Response

{
  "id": "insight_123456789",
  "text": "The current dashboard is too cluttered and hard to navigate. Users are struggling to find the most important metrics.",
  "title": "Dashboard Navigation Issues",
  "painLevel": "HIGH",
  "origin": "API",
  "contactEmail": "john@acme.com",
  "contactName": "John Doe",
  "projectId": "proj_123",
  "state": "NEW",
  "createdAt": "2024-01-15T10:30:00Z",
  "updatedAt": "2024-01-15T10:30:00Z",
  "workspaceId": "ws_123456789"
}

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Body

application/json
​
text
string
required
Minimum string length: 1
​
painLevel
enum<string>
required
Available options:
UNKNOWN,
LOW,
MEDIUM,
HIGH
​
contactEmail
string<email>
required
​
title
string
​
origin
enum<string>
Available options:
API,
INAPP,
PORTAL,
SLACK,
SLACK_CONNECT,
INTERCOM,
INTERCOM_ATTACHMENT,
ZENDESK_ATTACHMENT,
FRONT_ATTACHMENT,
EMAIL,
ZAPIER,
HUBSPOT,
PLAIN,
CALENDAR,
WIDGET
​
contactName
string
​
projectId
string
​
notify
object

Response

Successful response

​
id
string
required
​
text
string
required
​
title
string
required
​
painLevel
string
required
​
origin
string
required
​
contactEmail
string
required
​
contactName
string
required
​
projectId
string
required
​
state
string
required
​
createdAt
string<date-time>
required
​
updatedAt
string<date-time>
required
​
workspaceId
string
required