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POST
/
insights
Create thread
curl --request POST \
  --url https://productlane.com/api/v1/insights \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "text": "<string>",
  "painLevel": "UNKNOWN",
  "contactEmail": "jsmith@example.com",
  "title": "<string>",
  "origin": "INAPP",
  "contactName": "<string>",
  "projectId": "<string>",
  "issueId": "<string>",
  "companyId": "<string>",
  "notify": {
    "slack": true,
    "email": true
  }
}
'
{
  "id": "<string>",
  "createdAt": "2023-11-07T05:31:56Z",
  "updatedAt": "2023-11-07T05:31:56Z",
  "isDeleted": true,
  "showRecordCall": true,
  "lastInboundMessageAt": "2023-11-07T05:31:56Z",
  "lastOutboundMessageAt": "2023-11-07T05:31:56Z",
  "lastStateChangeAt": "2023-11-07T05:31:56Z",
  "text": "<string>",
  "painLevel": "UNKNOWN",
  "state": "NEW",
  "origin": "INAPP",
  "title": "<string>",
  "snoozedUntil": "2023-11-07T05:31:56Z",
  "workspaceId": "<string>",
  "contactId": "<string>",
  "companyId": "<string>",
  "reporterId": "<string>",
  "assigneeId": "<string>",
  "attachments": "<array>",
  "recordingId": "<string>",
  "videoId": "<string>",
  "slackChannelId": "<string>",
  "linearAttachmentId": "<string>",
  "intercomId": "<string>",
  "frontId": "<string>",
  "zendeskId": "<string>",
  "hubspotId": "<string>",
  "plainId": "<string>",
  "productboardId": "<string>",
  "slackReplyId": "<string>",
  "uniqueId": "<string>",
  "linkedProjects": "<array>",
  "linkedIssues": "<array>",
  "workspace": {
    "id": "<string>",
    "name": "<string>",
    "domain": "<string>",
    "remainingGeneratedThreadTitles": 123,
    "slackSettings": {
      "notificationChannelId": "<string>"
    }
  },
  "company": {
    "id": "<string>",
    "name": "<string>",
    "workspaceId": "<string>",
    "createdAt": "2023-11-07T05:31:56Z",
    "updatedAt": "2023-11-07T05:31:56Z",
    "isDeleted": true,
    "version": 123,
    "linearCustomerId": "<string>",
    "size": 123,
    "revenue": 123,
    "statusId": "<string>",
    "statusName": "<string>",
    "statusColor": "<string>",
    "tierId": "<string>",
    "tierName": "<string>",
    "logoUrl": "<string>",
    "domains": [
      "<string>"
    ],
    "autoAdd": true,
    "intercomId": "<string>",
    "hubspotId": "<string>",
    "productboardId": "<string>",
    "externalIds": [
      "<string>"
    ],
    "slugId": "<string>"
  },
  "contact": {
    "id": "<string>",
    "email": "<string>",
    "name": "<string>",
    "imageUrl": "<string>",
    "companyId": "<string>",
    "workspaceId": "<string>",
    "createdAt": "2023-11-07T05:31:56Z",
    "updatedAt": "2023-11-07T05:31:56Z",
    "isDeleted": true,
    "version": 123,
    "intercomId": "<string>",
    "hubspotId": "<string>",
    "productboardId": "<string>",
    "zendeskId": "<string>"
  },
  "reporter": {
    "id": "<string>",
    "name": "<string>",
    "email": "<string>",
    "role": "<string>",
    "imageUrl": "<string>",
    "selectedTeamIds": [
      "<string>"
    ],
    "createdAt": "2023-11-07T05:31:56Z",
    "updatedAt": "2023-11-07T05:31:56Z"
  }
}

​
Create Thread

Create a new thread (note) for your workspace. The text can be HTML formatted for things like line breaks, lists, formatting and headings.

​
Request Body

​
text
string
required
Thread content (minimum 1 character). Can be HTML formatted for line breaks, lists, formatting and headings.
​
painLevel
string
required
Pain level associated with this thread
​
contactEmail
string
required
Email address of the contact who provided this thread
​
title
string
Optional title for the thread
​
origin
string
Source of the thread
​
contactName
string
Name of the contact who provided this thread
​
projectId
string
ID of the project this thread is related to
​
notify
object
Notification preferences
​
notify.slack
boolean
Whether to send Slack notification
​
notify.email
boolean
Whether to send email notification

​
Response

​
id
string
Unique identifier for the created thread
​
text
string
Thread content
​
title
string
Thread title
​
painLevel
string
Pain level of the thread
​
origin
string
Source of the thread
​
contactEmail
string
Email of the contact who provided the thread
​
contactName
string
Name of the contact who provided the thread
​
projectId
string
ID of the related project
​
state
string
Current state of the thread (NEW, PROCESSED, COMPLETED, SNOOZED, UNSNOOZED)
​
createdAt
string
Timestamp when the thread was created
​
updatedAt
string
Timestamp when the thread was last updated
​
workspaceId
string
ID of the workspace this thread belongs to

​
Example Request

{
  "text": "The current dashboard is too cluttered and hard to navigate. Users are struggling to find the most important metrics.",
  "painLevel": "HIGH",
  "contactEmail": "john@acme.com",
  "title": "Dashboard Navigation Issues",
  "origin": "API",
  "contactName": "John Doe",
  "projectId": "proj_123",
  "notify": {
    "slack": true,
    "email": false
  }
}

​
Example Response

{
  "id": "insight_123456789",
  "text": "The current dashboard is too cluttered and hard to navigate. Users are struggling to find the most important metrics.",
  "title": "Dashboard Navigation Issues",
  "painLevel": "HIGH",
  "origin": "API",
  "contactEmail": "john@acme.com",
  "contactName": "John Doe",
  "projectId": "proj_123",
  "state": "NEW",
  "createdAt": "2024-01-15T10:30:00Z",
  "updatedAt": "2024-01-15T10:30:00Z",
  "workspaceId": "ws_123456789"
}

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Body

application/json
​
text
string
required
Minimum string length: 1
​
painLevel
enum<string>
required
Available options:
UNKNOWN,
LOW,
MEDIUM,
HIGH
​
contactEmail
string<email>
required
Maximum string length: 254
​
title
string
Maximum string length: 512
​
origin
enum<string>
Available options:
INAPP,
PORTAL,
SUPPORT_PORTAL,
API,
SLACK,
SLACK_CONNECT,
INTERCOM,
INTERCOM_ATTACHMENT,
ZENDESK_ATTACHMENT,
ZENDESK,
FRONT_ATTACHMENT,
EMAIL,
ZAPIER,
HUBSPOT,
PLAIN,
CALENDAR,
WIDGET,
AI_CHAT,
UPVOTE
​
contactName
string
​
projectId
string
​
issueId
string
​
companyId
string
​
notify
object

Response

Successful response

​
id
string
required
​
createdAt
string<date-time>
required
​
updatedAt
string<date-time>
required
​
isDeleted
boolean
required
​
showRecordCall
boolean
required
​
lastInboundMessageAt
string<date-time> | null
required
​
lastOutboundMessageAt
string<date-time> | null
required
​
lastStateChangeAt
string<date-time> | null
required
​
text
string
required
​
painLevel
enum<string>
required
Available options:
UNKNOWN,
LOW,
MEDIUM,
HIGH
​
state
enum<string>
required
Available options:
NEW,
PROCESSED,
COMPLETED,
SNOOZED,
UNSNOOZED
​
origin
enum<string>
required
Available options:
INAPP,
PORTAL,
SUPPORT_PORTAL,
API,
SLACK,
SLACK_CONNECT,
INTERCOM,
INTERCOM_ATTACHMENT,
ZENDESK_ATTACHMENT,
ZENDESK,
FRONT_ATTACHMENT,
EMAIL,
ZAPIER,
HUBSPOT,
PLAIN,
CALENDAR,
WIDGET,
AI_CHAT,
UPVOTE
​
title
string | null
required
​
snoozedUntil
string<date-time> | null
required
​
workspaceId
string
required
​
contactId
string | null
required
​
companyId
string | null
required
​
reporterId
string | null
required
​
assigneeId
string | null
required
​
attachments
array
required
​
recordingId
string | null
required
​
videoId
string | null
required
​
slackChannelId
string | null
required
​
linearAttachmentId
string | null
required
​
intercomId
string | null
required
​
frontId
string | null
required
​
zendeskId
string | null
required
​
hubspotId
string | null
required
​
plainId
string | null
required
​
productboardId
string | null
required
​
slackReplyId
string | null
required
​
uniqueId
string | null
required
​
linkedProjects
array
required
​
linkedIssues
array
required
​
workspace
object
required
​
company
object
required
​
contact
object
required
​
reporter
object
required