1

Open your Gmail routing configuration

You can find this here: https://admin.google.com/u/0/ac/apps/gmail/defaultrouting
2

Add a new routing rule

Under “Default routing” click on CONFIGURE or ADD ANOTHER RULE.
3

Set the recipient

In the dropdown, select Single recipient and fill in your support email address under Email address. recipient
4

Override recipient

Check the box Change envelope recipient, then choose Replace the recipient and paste your inbound address from Productlane (emails@...inbound.productlane.com). You can find the inbound address under: Settings > Email Inbox envelope
5

Apply to all addresses

Scroll further down, and choose Perform this action on non-recognised and recognised addresses. options
6

Save

Click Save. From now on, all emails sent to your support address will appear in Productlane. 🎉