> ## Documentation Index
> Fetch the complete documentation index at: https://productlane.mintlify.site/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Get response and resolution times

> Average, median, and 90th percentile for first reply and resolution. Reads at most 5000 threads in the range.



## OpenAPI

````yaml openapi-v2.json get /reporting/response-times
openapi: 3.0.3
info:
  title: Productlane API
  description: Productlane API v2.
  version: 2.0.0
servers:
  - url: https://productlane.com/api/v2
security: []
paths:
  /reporting/response-times:
    get:
      tags:
        - reporting
      summary: Get response and resolution times
      description: >-
        Average, median, and 90th percentile for first reply and resolution.
        Reads at most 5000 threads in the range.
      operationId: reporting-responseTimes
      parameters:
        - name: start_date
          in: query
          required: false
          schema:
            type: string
            format: date-time
        - name: end_date
          in: query
          required: false
          schema:
            type: string
            format: date-time
      responses:
        '200':
          description: Successful response
          content:
            application/json:
              schema:
                type: object
                properties:
                  sample_size:
                    type: number
                  first_reply_minutes:
                    type: object
                    properties:
                      average:
                        type: number
                        nullable: true
                      median:
                        type: number
                        nullable: true
                      p90:
                        type: number
                        nullable: true
                    required:
                      - average
                      - median
                      - p90
                    additionalProperties: false
                  resolution_hours:
                    type: object
                    properties:
                      average:
                        type: number
                        nullable: true
                      median:
                        type: number
                        nullable: true
                      p90:
                        type: number
                        nullable: true
                    required:
                      - average
                      - median
                      - p90
                    additionalProperties: false
                required:
                  - sample_size
                  - first_reply_minutes
                  - resolution_hours
                additionalProperties: false
        default:
          $ref: '#/components/responses/error'
      security:
        - Authorization: []
components:
  responses:
    error:
      description: Error response
      content:
        application/json:
          schema:
            type: object
            properties:
              message:
                type: string
              code:
                type: string
              issues:
                type: array
                items:
                  type: object
                  properties:
                    message:
                      type: string
                  required:
                    - message
                  additionalProperties: false
            required:
              - message
              - code
            additionalProperties: false
  securitySchemes:
    Authorization:
      type: http
      scheme: bearer

````

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